GENERAL INFORMATION

CANCELLATION POLICY
Appointments must be cancelled more than Three hours before the appointment time, or the previous business day for appointments before 11am. Failure to give sufficient notice will result in a $10 fee being charged to your account. The fee will be removed if the service missed is received within the following two business days.

SCHEDULED APPOINTMENT POLICY
We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made.

CONFIRMATION CALLS
We try very hard to confirm each appointment, however confirmation calls are not guaranteed. If you do not receive a call the day before your appointment, please call us to confirm your appointment time.

CHECK-IN
Please sign in at the front desk at least 15 minutes prior to all spa services.

VISITORS, FAMILY, CHILDREN
Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Day Spa unless receiving spa services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon.

GRATUITIES
Gratuities are not included in our pricing.

GIFT CERTIFICATES
Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original(not a scan, copy or fax) of the paper gift certificate and/or the gift card. The gift certificate must be in legible condition in order to be redeemed. We are not responsible for lost, stolen, or damaged gift certificates, or the unauthorized use of a gift certificate. Gift certificates left unused will be assed a service fee after 1 year from date of purchase.

MISCELLANEOUS
Times listed for spa services include 15 minutes for changing, set up and coordination of movement between services.

If under a doctor's care, please check with your physician before taking any treatments.