GENERAL INFORMATION

CANCELLATION POLICY
A 24 hour cancellation is required for all services. If a service is not cancelled within a 24 hour period, we must charge 1/2 the price of the service. No-shows will be charged full price.

SCHEDULED APPOINTMENT POLICY
We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made.

CONFIRMATION CALLS
We try very hard to confirm each appointment, however confirmation calls are not guaranteed. If you do not receive a call the day before your appointment, please call us to confirm your appointment time.

CHECK-IN
Please sign in at the front desk at least 15 minutes prior to all spa services.

VISITORS, FAMILY, CHILDREN
Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Day Spa unless receiving spa services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon.

GRATUITIES
Gratuities are not included in our pricing.

GIFT CERTIFICATES
Currently our gift certificates are tracked eletronically in our computer system. If we do not have your gift certificate on file, you are required to present the original(not a scan, copy or fax) of the paper gift certificate and/or the gift card. The gift certificate must be in legible condition in order to be redeemed. We are not responsible for lost, stolen, or damaged gift certificates, or the unauthorized use of a gift certificate.

MISCELLANEOUS
Times listed for spa services include 15 minutes for changing, set up and coordination of movement between services.

If under a doctor's care, please check with your physician before taking any treatments.