CANCELLATION POLICY
Appointments must be cancelled more than Three hours before the appointment time, or the previous business day for appointments before 11am. Failure to give sufficient notice will result in demarkation to your account. If a habit or trend of cancelling/no-show is seen, customers will not be allowed to schedule.

 

SCHEDULED APPOINTMENT POLICY

 

We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all your contact information. We would much rather notify you!

 

CONFIRMATION CALLS

We try very hard to confirm each appointment, however confirmation calls are not guaranteed. If you do not receive a call 2 days before your appointment, please call us to confirm your appointment time. Confirmations are also available via SMS and Email.

CHECK-IN

Please sign in at the front desk at least 15 minutes prior to all spa services. 

 

VISITORS, FAMILY, CHILDREN

 

Visitors and family are welcome in our reception area. Visitors, family and children are not allowed in the Day Spa unless receiving spa services also. While we welcome children in the Hair Salon who have an appointment, we do not have the facilities to watch children during their parents' appointments in the salon. Unsafe activity & disruptive children will be asked to leave the service areas with their parents until other arrangements can be made.

 

 

GRATUITIES

 

Gratuities are not included in our pricing. 

 

GIFT CERTIFICATES/CARDS

Currently our gift certificates are tracked electronically in our computer system. If we do not have your gift certificate on file, you are required to present the original(not a scan, copy or fax) of the paper gift certificate and/or the gift card. The gift certificate must be in legible condition in order to be redeemed. We are not responsible for lost, stolen, or damaged gift certificates, or the unauthorized use of a gift certificate. Gift certificates are valid for products and services only. Gift certificates cannot be used to purchase other gift certificates, or otherwise discounted packages or series.

 

MISCELLANEOUS
Times listed for spa services include 15 minutes for changing, set up and coordination of movement between services. 

If under a doctor's care, please check with your physician before taking any treatments.

We are a small local business. Situations can arise that need to be addressed that do not fall under these policies, those decisions are made by
Mark's Place Salon & Spa, the General Manager, Front Desk Managers, and company owner. Our goal is to make our customers happy and healthy, and these policies and decisions in place, and exist for that purpose.

 


Mark's Place reserves the right to make changes to these and any policies at any time. For more information please e-mail us or call.